website review

NewChic Review

Let’s face it. You can never have enough clothes. Or maybe this is what we are made to believe through the thousands of advertisements we see online every day. In a world where the Internet has made shopping as easy and quick as brushing your teeth, it is often hard to resist the great deals that surround us.

NewChic is just another one of those great online retail stores that give you the opportunity to follow the trends in fashion without spending a fortune on a few pieces of clothing. Their mission has been to give customers a good quality affordable alternative to the high-end brands that are often inaccessible due to their extreme prices.

We are here to address the common questions that usually surround these newer stores like NewChic. Is it a legit website? Are their products of good quality despite their low prices? We will give you honest answers to those and many other questions regarding their services.


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Is NewChic Legit & Safe?

You are probably already close to the conclusion that NewChic is based in China after seeing their low prices. Nevertheless, it is a completely legitimate store although there is not much information to find about them (also common for Chinese retailers). Despite the absence of information, scam websites usually stay in the dark and that is not the case with NewChic.

Although it is a new company with just a few years behind their back, they operate worldwide and have received a good amount of positive reviews from customers around the world. No scam service will last even a few years or get such positive attention.

One of the easiest ways to see whether a company is legit or not is to take a look at their social media presence. Surprisingly, NewChic is active on quite a few including Facebook, Instagram, Twitter, and they actively publish posts and communicate with their customers.

In terms of safety, the online store is protected by various security methods including the regular SSL technology which creates a safe connection between customers and the company. None of your data will be left in the wild, therefore, NewChic is completely safe to use.


About the Company

As already mentioned, there is little information about the company and its ownership. We can say that it is based in Hong Kong, China and was founded in 2015. Surprisingly, they quickly grew into a global brand and has been widely appraised for their wide selection of products and low prices.

In terms of quality, we can safely say that they surpass the majority of Chinese stores but definitely need further improvements. We found hundreds of reviews regarding the quality of their products, both good and bad. Overall, you should not expect something exceptional but the chances are that you will receive something great for its price.


NewChic Products

The best way to present NewChic is a one-stop-shop. This means that they have products for everyone – men, women, and kids. In addition, they have a home and garden section, as well as an accessories and beauty category.

One-stop-shops also give you the opportunity to find everything you need and combine it into one larger order that will save you some additional money on shipping. In addition, you may qualify for one of their special discounts for larger orders.

The product categories of NewChic are the following:

  • Women – From day-to-day clothing, through official clothing, sportswear, and swimsuits
  • Men – identical to the women’s section listed above
  • Kids & Mom
  • Bags
  • Shoes
  • Beauty – You will find makeup and everything about personal care as well as tattoo accessories, fragrances, and hair removal accessories
  • Jewelry and Watch
  • Home & Garden
  • Accessories


Website & Shopping Experience

The NewChic website will not surprise you with anything. It has the most basic online store configuration which is quite user-friendly. Every product is placed in its respective category and is easy to find. One positive difference is the abundance of custom options for the search tool. This makes the shopping experience really fast and easy as long as you have completed a few simple steps that we will discuss now.

Unlike the majority of other online retail stores, NewChic obligates you to create an account before you can make any purchases. This means that you do not have the option to make a guest order which is the common choice. While many of us prefer not to give any unnecessary information while shopping, there is a positive side.

Once you register as a new member, you can get a discount to up to 60% on your first order.


Payment Methods

Surprisingly enough, NewChic supports an incredible number of payment methods including many that are uncommon. Of course, not every option is available worldwide which means that your options depend on your location. Nevertheless, here are all the different payment options that NewChic allows.

  • PayPal
  • Credit/Debit Card
  • Wire Transfer
  • Bank Transfer
  • OXXO
  • iDeal
  • Boleto Bancario
  • Paytm
  • Qiwi
  • Netbanking
  • UPI
  • YandexMoney
  • Ebanking


Customer Support

Fortunately, the NewChic customer support definitely surpasses the majority of similar Chinese services and there are many ways to contact them. Unfortunately, their live chat is not 24/7 but still active. You can also contact them via email or through their Facebook page.

You need to know that they use a bot for their Facebook messages but every other type of customer service will be answered by a real person. Of course, they also have a phone line which is available during the regular working hours that you can see on their website.


Returns & Refunds

Fortunately, NewChic accepts returns, unlike many other Chinese retailers. However, there are certain conditions that come with this particular service. For example, if there is no defect in the product but you want to return it you have to pay for the shipping to both sides.

If you want to return an item that was delivered damaged or in the wrong size, you have 14 days to contact their customer service and request authorization. If you return something without letting NewChic know, it will not be accepted and you will not get a replacement or a refund.

Last but not least, you need to know that not every item on the website can be returned for a refund. This, of course, will be specified in the product description but in most cases, such items are in the jewelry section.



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