website review

TomTop Review

In the age when online shopping is taking over the traditional ways, our biggest concerns are often whether the cool websites we find are genuine or a scam. Quite commonly, the subjects of concern are Chinese wholesale stores such as TomTop.


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About the Company

TomTop was founded in 2004 and has grown to be one of the largest online wholesale and retail stores in the world. As mentioned, they are based in China but have warehouses in various countries in Europe and also the United States.

The most common question regarding TomTop has been whether it is a scam website or not. We will now provide you with all the evidence we were able to collect in support of their company. If you are here simply to find out the answer to this question, we can assure you that they are a genuine store.

To begin with, the TomTop website is safe and certified by all McAfee security tests and it continues to pass each one every day. In addition, you can find them on the PayPal verified merchants list which means that you get a 45-day money-back guarantee if you use PayPal as a payment method and problems occur.

If that does not prove enough, they are a certified gold supplier to Alibaba which is one of the largest global trade platforms in the world. They are also a top-rated seller on Amazon and eBay. You will want to know that every product on TomTop is licensed and there are no false or fake brands that are a common occurrence on the Chinese market.

With all this, we can safely say that TomTop is safe to use and definitely not a scam!


About the Website

Their website is surprisingly easy to navigate even after taking the vast number of products on display. You can browse through their products either by department or by category. You can customize the website by language and country, and even change the currency so that you do not have to convert each price by yourself.

An additional searching option allows you to shop for items that are available in the closest warehouse to your home. After all, we said that they have more than a few scattered around the world. This also means that you will not necessarily wait for delivery all the way from China which often takes more than a month.

They also offer a variety of categories such as “New Arrivals” and “Flash Deals”. Overall, their website is very user-friendly and there are few of the common pointless flashy advertisements that make the website slow and hard to use.

As for their product variety, it is literally endless. You will find literally everything, from all the different types of technology to toys and hobbies, and even garden equipment.



Like the majority of Chinese wholesalers, TomTop sells goods at relatively low prices. This means that the prices you will find will, in most cases, be significantly lower than the ones in America or Europe. This is one of the main reasons why the Chinese consumer market saw such growth in the latest years.

Nevertheless, this does not mean that you will not find a lower price on the goods you want to purchase somewhere else. There are so many good wholesalers in China nowadays that you really need to compare everything before finalizing any purchases.

However, not every company has warehouses out of China which gives TomTop a higher place on the list of Chinese online retailers.


Customer Support & Return Policy

I think we all know how hard it can be to get proper customer support from a Chinese website. The most common problem is the language barrier which makes phone calls extremely troublesome. In fact, you will not find a phone support line for TomTop.

Quite impressively, the company relies on social media to deal with their customer inquiries. This means that you will have to send them a message on Facebook or Twitter if you have a question or ask them via email.

As mentioned in the beginning, you get a 45-day money-back guarantee if you pay via PayPal. This generally means that you can return any item in the first 45 days after you receive it. You will have to send them an email before that or the return will not be authorized and accepted.

Nevertheless, different product departments have different warranties and return policies. This means that some specific products such as jewelry and textiles do not have a return guarantee. The majority of products regarding technology and accessories come with a 12-month manufacturer’s warranty period which means that they can be returned for replacement or refund if they are defective or broken upon receiving them.

In order to save you the effort of contacting TomTop if your order gets delayed or you receive only half of it, you should know that quite often, they ship the different items from large orders from several warehouses. This generally means that your order will come in more than one separate package and on different days.


Payment Methods

It is unnecessary to mention their PayPal services for the third time, so we will list all the other payment methods that are available on TomTop. Although PayPal is the safest and fastest option, many people still prefer the traditional method with a Credit/Debit card, or something else.

  • PayPal
  • Credit/Debit Card
  • Yandex
  • QIWI
  • Western Union


Final Thoughts

With TomTop, you can rest assured that every item you purchase is genuine and licensed. Unlike many other Chinese wholesalers and retail markets, TomTop has made anything in its strength to ensure great customer experience and service. Although they do not have a customer support phone line, you will not have any problems in reaching their employees for assistance.

Like the majority of Chinese-based online stores, the prices you will find will be significantly lower than at your local store. Nevertheless, it is not a suitable choice if you want the items delivered in the shortest period. Although they have a few warehouses around the world, some items still get delivered all the way from China which makes the wait longer than expected.

In the end, TomTop is a reliable wholesaler that offers an incredibly large variety of products at significantly lower prices than American or European sellers and a great choice if you want to purchase specific items at better prices.



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